01992 460111

Software Support

If you have a quick query, or need complex technical advice regarding your equipment or software, you can phone our UK support team – call 01992 460 111 or email


Our friendly, knowledgeable advisers are on hand 9.00am–5.30pm Monday to Friday. In addition we also recognise that not all business hours are the same, so we therefore offer a complete 365 day, 24/7 out of hours call handling service, to also deal with the most urgent issues, making sure that your business never comes to a standstill.


In addition to telephone and email support AMS can also provide remote team viewer sessions for software and firmware issues. If you already enjoy the benefits of an AMS maintenance contract this service is provided free of charge as part of your agreement. If you do not have a maintenance contract the service is charged at our current rates for the first hour and then in increments of 15 minutes thereafter.


Whilst connected to your equipment our support specialist will diagnose and rectify any problems found. As an added bonus and as part of this service we will ensure that your software or firmware is up to date.


For remote support, please click below:

TeamViewer for Remote Support
Remote Support