AMS are committed to customer service and have a reputation based on superb quality products, flexibility and excellent service. This is the reason we have long-term partnerships with many of our customers. From the first point of contact, our dedicated team of knowledgeable experts offer free advice and can provide bespoke solutions to suit your mailing needs. Once your mailing system is set up, our reliable and efficient after-care support service will ensure you get the most out of your equipment.
We also offer a comprehensive range of technical support and service packages that cover both equipment and software. Our maintenance packages are an economical way to maximise performance and the longevity of your machine, overall resulting in peace of mind.
We can even support equipment you have purchased elsewhere.
Our standard equipment maintenance package includes:
- Unlimited onsite breakdown cover
- Unlimited non-consumable parts
- Breakdown response within 8 working hours target
- Knowledgeable and qualified technicians
- Dedicated support helpline
- Discounted consumable parts
- Regular servicing
If you have a quick query, or need complex technical advice regarding your equipment or software, you can phone our UK support team – call 01992 460 111 or email firstname.lastname@example.org. Our friendly, knowledgeable advisers are on hand 9.00am–5.30pm Monday to Friday. In addition we also recognise that not all business hours are the same, so we therefore offer a complete 365 day, 24/7 out of hours call handling service, to also deal with the most urgent issues, making sure that your business never comes to a standstill.
In addition to telephone and email support AMS can also provide remote team viewer sessions for software and firmware issues. If you already enjoy the benefits of an AMS maintenance contract this service is provided free of charge as part of your agreement. If you do not have a maintenance contract the service is charged at our current rates for the first hour and then in increments of 15 minutes thereafter. Whilst connected to your equipment our support specialist will diagnose and rectify any problems found. As an added bonus and as part of this service we will ensure that your software or firmware is up to date.